where do we deliver to?
1. Brighton & surrounding (delivered Mon-Fri, usually within 24-48 hours)
Postcodes included: BN1, BN2, BN3, BN5, BN6, BN7, BN8, BN9, BN10, BN11, BN12, BN13, BN14, BN15, BN41, BN42, BN43, BN44, BN45, RH15, RH16, RH17, RH18, TN22
2. Eastbourne, Hastings, Hailsham & surrounding (delivered alternate Wednesdays, check table below for upcoming dates)
Postcodes included: BN20, BN21, BN22, BN23, BN24, BN25, BN26, BN27, TN21, TN33, TN34, TN35, TN36, TN37, TN38, TN39, TN40.
3. Littlehampton, Chichester, Arundel & surrounding (delivered alternate Wednesdays, check table below for upcoming dates)
Postcodes included: BN16, BN17, BN18, RH12, RH13, RH14, RH20, PO10, PO18, PO19, PO20, PO21, PO22, GU28.
How does delivery work?
At Roots & Hoots we operate a personal zero waste delivery service. Your items will be packed into reusable containers - cotton bags/ metal tins/ glass bottles depending on the product - and delivered by one of our Delivery Team members in our electric van.
Can I choose my delivery day and time?
We will only be delivering to your area at a set time each day, and your delivery time depends on where you live. Our routes are planned to minimise carbon emissions and food miles. For these reasons we can’t offer delivery time slots.
Do I have to be home to receive my delivery?
No you don’t. If our driver arrives when you’re not at home, they will follow your instructions and leave the delivery in your designated safe place. Please note that your order will be left in an uncovered cardboard box in your designated safe place.
Free container return policy - the Closed Loop system
As part of our Closed Loop system for zero waste deliveries, all containers (cotton bags, metal tins and glass bottles) can be returned to us for free. We then thoroughly clean & sanitise each container and reuse it in future deliveries. To organise a container collection please contact our customer service team at firstname.lastname@example.org.
Is there a minimum order value and delivery charge?
Orders of £40 and over qualify for FREE delivery, and orders up to the value of £39.99 are charged a flat delivery rate of £4.99. There is no minimum order value.
If for any reason you are not satisfied with your order we will gladly accept returns for non-perishable goods, within 7 days of purchase. Please contact our customer service team at email@example.com and we will arrange with you to collect or have you return the goods. Please note we cannot accept returns for any sealed items where the seal has been broken.
Need help or want to recommend us your area of delivery?
Drop us a line at firstname.lastname@example.org and we will be happy to assist you.